Clients are requested to read / follow instructions / procedures mentioned bellow.
Client Case updates / Communication with ELS
Client Case updates / Communication with ELS
A-
ELS keep record of all communications electronically and calls are randomly recorded for training and safety of staff.
ELS keep record of all communications electronically and calls are randomly recorded for training and safety of staff.B-ELS offers case updates via following methods to its clients with booked cases.
ELS offers case updates via following methods to its clients with booked cases.1-Toll free tel. 1-877-259-3394 during business hours. (Client must leave message if service managers are busy and wait for reply in 12 to 24 business hours.)
Toll free tel. 1-877-259-3394 during business hours. (Client must leave message if service managers are busy and wait for reply in 12 to 24 business hours.) C-Via Toll. Free fax Number: 1-866-292-5300 (Please mention your client ID number to properly identify your enquiry and case.)
Via Toll. Free fax Number: 1-866-292-5300 (Please mention your client ID number to properly identify your enquiry and case.)D-Administrative Email address: admin@gocanadausa.net
Administrative Email address: admin@gocanadausa.net E-Client relations’ manager email address: services@gocanadausa.net
Client relations’ manager email address: services@gocanadausa.netF-Accounts manager: accounts@gocanadausa.net
Accounts manager: accounts@gocanadausa.net G-Complaints: email. ADR-Admin@gocanadausa.net
Complaints: email. ADR-Admin@gocanadausa.net H-An EL does not offer any services on Walk in basis or without any prior appointment via designated counsel/s.
An EL does not offer any services on Walk in basis or without any prior appointment via designated counsel/s.I-ELS administrative staff is not allowed to see in person any client for any legal opinion or case details / procedures.
ELS administrative staff is not allowed to see in person any client for any legal opinion or case details / procedures.J-No update can be provided is instructions are not followed as per above case update methods.
No update can be provided is instructions are not followed as per above case update methods.Case / Work Procedures
1-All Services retainers are between client/s and ELS without having any involvement or control of any third party or affiliate.
All Services retainers are between client/s and ELS without having any involvement or control of any third party or affiliate.2-ELS starts working for its client/s and member/s from the time when a- signed retainer, b- confirmed work order is received, c- required ELS fees & other applicable expenses are paid.
ELS starts working for its client/s and member/s from the time when a- signed retainer, b- confirmed work order is received, c- required ELS fees & other applicable expenses are paid.3-ELS will assign its own case reference number / ID number to each retainer for future case identification purpose. It is client’s responsibility to keep this number secure as the same is used as one of the way to identify case/ file owner.
ELS will assign its own case reference number / ID number to each retainer for future case identification purpose. It is client’s responsibility to keep this number secure as the same is used as one of the way to identify case/ file owner.4-ELS administrative staff and designated officers’ work on time basis and any final case decision which is not in favour of client will not constitute reason of agreed fee refund or clients claim that ELS has not worked on that case.
ELS administrative staff and designated officers’ work on time basis and any final case decision which is not in favour of client will not constitute reason of agreed fee refund or clients claim that ELS has not worked on that case.5-All case cancellation / refund policies are governed as per retainer terms and are binding to all parties involved.
All case cancellation / refund policies are governed as per retainer terms and are binding to all parties involved.6-Once case / work is booked ELS and client/s are bound to follow agreed terms of retainer.
Once case / work is booked ELS and client/s are bound to follow agreed terms of retainer.7-Terms of retainer can / may be amended with prior approval of Board or Directors upon receiving a written request from client through ELS Administrator.
Terms of retainer can / may be amended with prior approval of Board or Directors upon receiving a written request from client through ELS Administrator.8-ELS Board of directors reserve the right to make any decision under ELS policies / by laws for such request.
ELS Board of directors reserve the right to make any decision under ELS policies / by laws for such request.9-An EL offers / delivers its services through its administrative staff / affiliate counsels / lawyers/authorized representatives.
An EL offers / delivers its services through its administrative staff / affiliate counsels / lawyers/authorized representatives. 10-Most of ELS affiliate counsels / lawyers/authorized representatives’ work for ELS probono and are not authorized to receive any fee or expense in their personal name at any time.
Most of ELS affiliate counsels / lawyers/authorized representatives’ work for ELS probono and are not authorized to receive any fee or expense in their personal name at any time.11-As per retainer clause /s ELS reserve the right to select and chose any affiliate counsels / lawyers/authorized representatives to deliver any or all services to its client/s.
As per retainer clause /s ELS reserve the right to select and chose any affiliate counsels / lawyers/authorized representatives to deliver any or all services to its client/s.12-Affiliate counsels / lawyers/authorized representatives also reserve the right to refuse representation on any case with reason. In that case if required ELS will assigned a new affiliate counsels / lawyers/authorized representatives for such case.
Affiliate counsels / lawyers/authorized representatives also reserve the right to refuse representation on any case with reason. In that case if required ELS will assigned a new affiliate counsels / lawyers/authorized representatives for such case.13-ELS reserve the right to stop / refuse process any case with cause ( this cause may include but not limited to Client’s or its authorised person’s behaviour, violation or retainer terms, knowledge of any illegal act or material fact / information which was not disclosed to ELS).
ELS reserve the right to stop / refuse process any case with cause ( this cause may include but not limited to Client’s or its authorised person’s behaviour, violation or retainer terms, knowledge of any illegal act or material fact / information which was not disclosed to ELS).14-ELS administrative / operational staff works from one centralised location. Services to clients are offered at various locations via designated counsels. Affiliate counsels / lawyers/authorized representatives allow clients to meet in person with prior appointments at their offices and use the same for communication purposes between clients and the agencies involved if any.
ELS administrative / operational staff works from one centralised location. Services to clients are offered at various locations via designated counsels. Affiliate counsels / lawyers/authorized representatives allow clients to meet in person with prior appointments at their offices and use the same for communication purposes between clients and the agencies involved if any.15-ELS administrative staff controls all case process for any case and is responsible for case / record safety, document handling from and for client/s during the case process.
ELS administrative staff controls all case process for any case and is responsible for case / record safety, document handling from and for client/s during the case process.16-ELS staff releases case files to designated counsels / representatives / internal staff members from time to time for final review / opinion before submission. Affiliate counsels / lawyers/authorized representatives must return these files / record to ELS administrative office within 4 days after case submission / completion.
ELS staff releases case files to designated counsels / representatives / internal staff members from time to time for final review / opinion before submission. Affiliate counsels / lawyers/authorized representatives must return these files / record to ELS administrative office within 4 days after case submission / completion. 17-ELS case / file record is the property of client (as per legal definition of client under the law), and ELS protect the same as per its privacy policy Click here for ELS privacy policy.
ELS case / file record is the property of client (as per legal definition of client under the law), and ELS protect the same as per its privacy policy Click here for ELS privacy policy.18-ELS will return any or part of case file to its client/s ONLY on demand . A written verifiable original notarised authorisation to release record or document will be required in case client wish to have the same be received other than client. Click here for ELS privacy policy.
ELS will return any or part of case file to its client/s ONLY on demand . A written verifiable original notarised authorisation to release record or document will be required in case client wish to have the same be received other than client. Click here for ELS privacy policy.19-Disclaimer: ELS is an independently owned and operated settlement & related services providing NPO. We provide services on No profit basis to all communities of the world through our experienced affiliate member counsels / authorized representatives/consultants/staff. No representative/staff member is personally responsible for any business/services offered or provided by our organization individually, all issues, complaints and disputes are dealt administratively at corporate level as per ELS by laws, terms of retainer agreements or mutual agreement/S between clients & ELS.
Disclaimer: ELS is an independently owned and operated settlement & related services providing NPO. We provide services on No profit basis to all communities of the world through our experienced affiliate member counsels / authorized representatives/consultants/staff. No representative/staff member is personally responsible for any business/services offered or provided by our organization individually, all issues, complaints and disputes are dealt administratively at corporate level as per ELS by laws, terms of retainer agreements or mutual agreement/S between clients & ELS. 20-Our firm is not member of any society or bar. ELS run its business under its own bylaws, policies and rules of business.
Our firm is not member of any society or bar. ELS run its business under its own bylaws, policies and rules of business.21-ELS does not have any control over government or any agencies procedures, processing times or decisions. ELS cannot guarantee any case or its results in terms of time line or outcome of results. All times and opinions are estimated without any obligation towards ELS.
ELS does not have any control over government or any agencies procedures, processing times or decisions. ELS cannot guarantee any case or its results in terms of time line or outcome of results. All times and opinions are estimated without any obligation towards ELS.22-Disputes between clients are dealt via Third party ADR/ Mediation process. ELS will try its best to resolve any dispute via mediation with client’s cooperation. Send your claim for mediation at ADR-Admin@gocanadausa.net
Disputes between clients are dealt via Third party ADR/ Mediation process. ELS will try its best to resolve any dispute via mediation with client’s cooperation. Send your claim for mediation at ADR-Admin@gocanadausa.net 23-If mediation is failed client/s are advised to avail any legal remedy available as per law with the jurisdiction of ELS and its services. ELS head office is in USA at 100 Wood Ave. Iselin. NJ. 08830.
If mediation is failed client/s are advised to avail any legal remedy available as per law with the jurisdiction of ELS and its services. ELS head office is in USA at 100 Wood Ave. Iselin. NJ. 08830.